General Terms and Conditions for Dupes.se
Generally
These terms and conditions apply when you as a consumer place an order from www.dupes.se . The agreement for delivery of the ordered products between you and Dupes AB arises when you receive a delivery confirmation.
Ordering
Orders for products are made via our website, Dupes.se. When you place an order, you accept our terms of purchase and consent to your personal information being registered in our customer register.
The purchase agreement is confirmed when we send an order confirmation to the email address you provided. We reserve the right to correct any errors in pricing, product information or other details that may affect your order. If you are not satisfied with a correction, you have the right to cancel your order free of charge.
Discount codes can only be used once per purchase and cannot be combined with other offers or codes. All prices on the website are in Swedish kronor including VAT, and we reserve the right to change the prices of our products at any time.
Company information
Dupes AB
Kungsportsavenyn 43, 41136 Gothenburg
Corporate ID: 559215-8959
Age limit and capacity
To shop at Dupes.se you must be over 18 years of age, not under guardianship and have the right capacity to enter into a contract. If you are under 18 years of age, you must have the permission of a guardian to place an order. We reserve the right for technical errors, printing errors and typographical errors, and reserve the right to adjust any errors in price information before or after the order is processed.
For more information about how Dupes.se handles and processes your personal data, please read our Privacy Policy .
Products that are out of stock
If an item you have ordered is not in stock when your order is packed, only the items that are in stock will be delivered to you. Items that cannot be delivered will be automatically credited. If your original purchase exceeded 449 SEK, no shipping cost will be charged for deliveries within Sweden.
Shipping and Delivery
- Free shipping within Sweden: When you shop for at least SEK 449, you get free shipping on deliveries within Sweden.
- Deliveries to Finland, Denmark and Norway: Shipping costs are always added, regardless of order value.
- Delivery method: For orders over 449 SEK within Sweden, delivery is via DHL.
Notification
When your order is shipped from our warehouse, you will receive a notification via email.
Unclaimed packages
If you do not collect your package within the timeframe specified by DHL, the package will be returned to Dupes.se. If you have paid for your order but have not collected your package, you will be credited for the products (but not the shipping cost). Dupes.se also charges an administrative fee of 250 SEK for uncollected deliveries, to cover return handling costs.
What applies in the event of delivery delays?
If the delivery is delayed because you, as a customer, have provided incorrect delivery address or contact information, such as an email address or phone number for notification, you will be charged a fee. Therefore, please check carefully that all information is correct before completing your purchase. The recipient must also be able to provide identification when handing over the package.
If you have booked a delivery but are prevented from receiving it, you must immediately notify the shipping company to reschedule the delivery. If you do not inform them, or if the delivery fails for other reasons (e.g. if you do not open when they arrive), you will be charged a delivery obstruction fee, equivalent to the shipping company's rate.
Force majeure
Dupes.se is not obliged to fulfill the purchase if there are obstacles that cannot be overcome, or if fulfillment would require unreasonable sacrifices with regard to the customer's interest. The customer is not entitled to compensation for damage caused by delays or errors due to circumstances beyond Dupes.se's control.
Order and Delivery Confirmations
- After completing your purchase, you will receive an order confirmation via email. If you do not receive this, please check that your email address is correct or contact customer service to have it resent.
- When the goods are shipped from Dupes.se's warehouse, you will receive a delivery confirmation/receipt via email.
Exchange, Right of Withdrawal and Complaints
Right of withdrawal
- You have the right to cancel your order within 30 days from the date you or another named person has received the last item in your order.
- To exercise your right of withdrawal, contact Dupes.se's customer service before returning the item. The return is paid for by the customer and must be sent to Dupes.se within 14 days of you notifying us of your right of withdrawal.
Exceptions to the right of withdrawal
- The item must be unused, in unopened packaging and in undamaged condition.
- Health and hygiene products are not covered by the right of withdrawal if the packaging is broken.
- For Christmas shopping, the right of withdrawal is extended until January 20 for purchases made between November 14 and December 24.
Complaint
- If you receive a faulty or broken product, you have three years of right to complain from the date you received the product.
- To make a complaint, please contact customer service with documentation such as a photo or video of the damage.
Return address:
Dupes.se
Church Street 23
41115 Gothenburg
Gifts and Samples
When returning purchased products, any gifts or samples received with the purchase must also be returned.
Shipping costs
- If the complaint is approved, Dupes.se will pay for the return shipping.
- In the event of a right of withdrawal, the customer pays the return shipping themselves.
Payment and Prices
- Card payment: You can pay with a bank or credit card connected to Visa, Mastercard or Eurocard.
- Invoice: The invoice is sent via email from Klarna, which also performs a simplified credit check. When paying by invoice, delivery will take place to your registered address.
Prices
All prices on Dupes.se are stated in Swedish kronor and include VAT. Details of VAT are stated on the order confirmation/receipt.
Product Information and Images
We do our best to provide accurate product information. Always check the product contents on the packaging when you receive your order, especially if you have allergies. Please note that product packaging may vary in appearance and color samples may differ depending on your monitor.
Changes to the Terms of Purchase
Dupes.se reserves the right to change the terms and conditions of purchase. Any changes will be announced via our website.
Anti-Money Laundering and Corruption
Dupes.se works actively to prevent and detect money laundering and corruption. We have implemented procedures and measures to ensure that we comply with all laws and regulations regarding this. We expect our suppliers and partners to also comply with these standards.
Copyright
The content on https://Dupes.se/ is protected under the Copyright Act (§ 49 URL).
Customer service
For questions about our purchase terms or advice on product selection, please contact our customer service.
Terms of purchase were established by Dupes.se on August 28, 2024